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New: Thunderbolt dock does not recognize displays connected via DP->HDMI cable

Bug 217674 [email protected] 1 participant 6 messages Jul 16, 2023 – Jul 17, 2023 USB

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#0 lore raw

https://bugzilla.kernel.org/show_bug.cgi?id=217674

            Bug ID: 217674
           Summary: Thunderbolt dock does not recognize displays connected
                    via DP->HDMI cable
           Product: Drivers
           Version: 2.5
          Hardware: AMD
                OS: Linux
            Status: NEW
          Severity: normal
          Priority: P3
         Component: USB
          Assignee: [email protected]
          Reporter: [email protected]
        Regression: No

Created attachment 304641
--> https://bugzilla.kernel.org/attachment.cgi?id=304641&action=edit
lspci -v output

Summary
-------

When using a thunderbolt dock with 2x DisplayPort connectors, the displayys are not recognized when connected with DP->HDMI cables. Connecting over DP->DP cables work as expected.

Expected Behaviour
------------------

Displays connected to the dock via DP->HDMI cables should be recognized.

Actual Behaviour
----------------

Displays connected to the dock via DP->HDMI cables are not recognized. The following messages are reported in dmesg

```
[68022.156971] thunderbolt 0-2: new device found, vendor=0x6f device=0x12
[68022.156977] thunderbolt 0-2: StarTech.com TB3CDK2DP
...various USB connection messages...
[68139.834086] [drm] DMUB HPD callback: link_index=2
[68139.834859] [drm] DPIA AUX failed on 0x0(1), error 3
[68139.836167] [drm] DPIA AUX failed on 0x0(1), error 3
(etc)
```

USB ports and network connection functions as expected.

Steps to Reproduce
------------------

Laptop used is Asus G14 (2023) model GA402NV
Dock is Startech TB3CDK2DP
Reproduced on Linux Kernel 6.4.3 from stable repo

1. Connect laptop to dock over USB-C
2. Connect an external display with DP->HDMI cable
3. Open appropriate display settings to see if external display is recognized.

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#1 lore raw

[Bug 217674] Thunderbolt dock does not recognize displays connected via DP->HDMI cable

https://bugzilla.kernel.org/show_bug.cgi?id=217674

--- Comment #1 from Andew Marshall ([email protected]) --- Created attachment 304642
--> https://bugzilla.kernel.org/attachment.cgi?id=304642&action=edit
journalctl --dmesg output

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#2 lore raw

[Bug 217674] Thunderbolt dock does not recognize displays connected via DP->HDMI cable

In reply to [email protected]

https://bugzilla.kernel.org/show_bug.cgi?id=217674

--- Comment #2 from Andew Marshall ([email protected]) --- Created attachment 304643
--> https://bugzilla.kernel.org/attachment.cgi?id=304643&action=edit
kernel config

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#3 lore raw

[Bug 217674] Thunderbolt dock does not recognize displays connected via DP->HDMI cable

In reply to [email protected]

https://bugzilla.kernel.org/show_bug.cgi?id=217674

Bagas Sanjaya ([email protected]) changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |[email protected]

--- Comment #3 from Bagas Sanjaya ([email protected]) --- (In reply to Andew Marshall from comment #0)

Quoted 36 lines

Created attachment 304641 [details]
lspci -v output

Summary
-------

When using a thunderbolt dock with 2x DisplayPort connectors, the displayys are not recognized when connected with DP->HDMI cables. Connecting over DP->DP cables work as expected.

Expected Behaviour
------------------

Displays connected to the dock via DP->HDMI cables should be recognized.

Actual Behaviour
----------------

Displays connected to the dock via DP->HDMI cables are not recognized. The following messages are reported in dmesg

```
[68022.156971] thunderbolt 0-2: new device found, vendor=0x6f device=0x12
[68022.156977] thunderbolt 0-2: StarTech.com TB3CDK2DP
...various USB connection messages...
[68139.834086] [drm] DMUB HPD callback: link_index=2
[68139.834859] [drm] DPIA AUX failed on 0x0(1), error 3
[68139.836167] [drm] DPIA AUX failed on 0x0(1), error 3
(etc)
```

USB ports and network connection functions as expected.

Steps to Reproduce
------------------

Quoted 8 lines

Laptop used is Asus G14 (2023) model GA402NV
Dock is Startech TB3CDK2DP
Reproduced on Linux Kernel 6.4.3 from stable repo

1. Connect laptop to dock over USB-C
2. Connect an external display with DP->HDMI cable
3. Open appropriate display settings to see if external display is recognized.

Do you have this issue on v6.1 stable series?

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#4 lore raw

[Bug 217674] Thunderbolt dock does not recognize displays connected via DP->HDMI cable

In reply to [email protected]

https://bugzilla.kernel.org/show_bug.cgi?id=217674

--- Comment #4 from Andew Marshall ([email protected]) --- (In reply to Bagas Sanjaya from comment #3)

Quoted 2 lines

Do you have this issue on v6.1 stable series?

I tried v6.1 and I get the same issue, although there are no drm errors in the log. Just the one message:

```
[  214.332514] [drm] DMUB HPD callback: link_index=2
```
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#5 lore raw

[Bug 217674] Thunderbolt dock does not recognize displays connected via DP->HDMI cable

In reply to [email protected]

https://bugzilla.kernel.org/show_bug.cgi?id=217674

Mario Limonciello (AMD) ([email protected]) changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |[email protected]

--- Comment #5 from Mario Limonciello (AMD) ([email protected]) --- This is very likely a GPU driver or GPU microcode bug. Can you please bring the issue to https://gitlab.freedesktop.org/drm/amd/-/issues

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