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Logitech Group USB audio stopped working in 5.1-rc6

Bug 203419 [email protected] 3 participants 33 messages Apr 1, 2020 – Oct 31, 2022 1 message not in the archive

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https://bugzilla.kernel.org/show_bug.cgi?id=203419

Takashi Iwai ([email protected]) changed:

What |Removed |Added
----------------------------------------------------------------------------

          Component|Sound(ALSA)                 |USB
           Assignee|[email protected]              |[email protected]
                   |                            |nel.org

--- Comment #18 from Takashi Iwai ([email protected]) --- Sounds more like a USB issue. Reassigned.

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Mathias, maybe you should look at this.

Quoted 4 lines · On Wed, 1 Apr 2020 [email protected] wrote:

https://bugzilla.kernel.org/show_bug.cgi?id=203419

Takashi Iwai ([email protected]) changed:

Quoted 8 lines

What |Removed |Added
----------------------------------------------------------------------------

          Component|Sound(ALSA)                 |USB
           Assignee|[email protected]              |[email protected]
                   |                            |nel.org

--- Comment #18 from Takashi Iwai ([email protected]) --- Sounds more like a USB issue. Reassigned.

In the bug report, Florian Meyer tentatively identified commit ef513be0a905 ("usb: xhci: Add Clear_TT_Buffer") as the one causing the problem. No one else has verified this, however -- and as far as I can see, even Florian hasn't tried starting from that commit and reverting it.

Alan Stern

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--- Comment #19 from Alan Stern ([email protected]) --- Mathias, maybe you should look at this.

Quoted 4 lines · On Wed, 1 Apr 2020 [email protected] wrote:

https://bugzilla.kernel.org/show_bug.cgi?id=203419

Takashi Iwai ([email protected]) changed:

Quoted 8 lines

What |Removed |Added
----------------------------------------------------------------------------

          Component|Sound(ALSA)                 |USB
           Assignee|[email protected]              |[email protected]
                   |                            |nel.org

--- Comment #18 from Takashi Iwai ([email protected]) --- Sounds more like a USB issue. Reassigned.

In the bug report, Florian Meyer tentatively identified commit ef513be0a905 ("usb: xhci: Add Clear_TT_Buffer") as the one causing the problem. No one else has verified this, however -- and as far as I can see, even Florian hasn't tried starting from that commit and reverting it.

Alan Stern

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--- Comment #20 from Florian Meyer ([email protected]) ---
I get my sound system working if I use the version at the commit directly before ef513be0a905.
I just don't know if my bug is the same as the one originally reported here. The error messages are the same and the problem is the same, but the commit was applied during the 5.2 developement I think? Which would not fit the versions given in the first messages here.

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Mathias Nyman ([email protected]) changed:

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----------------------------------------------------------------------------

                 CC|                            |[email protected]
                   |                            |om

--- Comment #21 from Mathias Nyman ([email protected]) --- Any chance someone who could reproduce this on 5.1-rc6, 5.1 or 5.0 could bisect the kernel and find the problematic commit.

Also traces and logs with more usb details enabled could be useful. These can be taken with any recent kernel.

mount -t debugfs none /sys/kernel/debug
echo 'module xhci_hcd =p' >/sys/kernel/debug/dynamic_debug/control echo 'module usbcore =p' >/sys/kernel/debug/dynamic_debug/control echo 81920 > /sys/kernel/debug/tracing/buffer_size_kb echo 1 > /sys/kernel/debug/tracing/events/xhci-hcd/enable < connect the logitec device >
Send output of dmesg
Send content of /sys/kernel/debug/tracing/trace

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Vincenzo Di Massa ([email protected]) changed:

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CC| |[email protected]

--- Comment #22 from Vincenzo Di Massa ([email protected]) --- Hello all,

I don't have the HW to test, but I noticed that probably this bug is similar to bug 206897, which has been bisected to the same commit.

I have the HUION device and I could help until the end of the week (pandemic == no job for me :-( )

I can build, install and develop kernel code, but i don't know about USB internals.

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--- Comment #23 from Glen Ogilvie ([email protected]) --- (In reply to Mathias Nyman from comment #21)

Quoted 2 lines

Any chance someone who could reproduce this on 5.1-rc6, 5.1 or 5.0 could bisect the kernel and find the problematic commit.

I am happy to do this when back at work where the device is, but currently we are in lockdown in New Zealand.. so may not be for a month or more.

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--- Comment #24 from Florian Meyer ([email protected]) ---
I've also opened a new issue for the "same" problem that started appearing from 5.2 onwards for me.
https://bugzilla.kernel.org/show_bug.cgi?id=207065
I've posted the logs Mathias requested there.

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--- Comment #25 from Vincenzo Di Massa ([email protected]) --- Florian, ef513be0a9057cc6baf5d29566aaaefa214ba344 is not contained in the v5.2 kernel tag...

```
$ git tag --contains  ef513be0a9057cc6baf5d29566aaaefa214ba344 | grep
'^v5.[0-9]\+$'
v5.3
v5.4
v5.5
v5.6
```

do you mean that you were impacted by bug 207065 with kernels **after** v5.2 (i.e. v5.2 was the last good one)? For me 5.2.21 is unaffected.

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--- Comment #26 from Florian Meyer ([email protected]) ---
When building it, make menuconfig identified it as 5.2-rc3 which is why I thought it was part of 5.2. But yeah I think 5.3 was the first released version failing for me. Anyway, its definitely not part of 5.0 or 5.1, so the problem is different from the one discussed here.

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--- Comment #27 from Mathias Nyman ([email protected]) --- Created attachment 288295
--> https://bugzilla.kernel.org/attachment.cgi?id=288295&action=edit
testpatch that doesn't clear TT buffer after protocol STALL

Adding same patch and comment here as in bug #207065, it might help in this case as well.

"Traces show its related to Clearing TT buffer after a STALL on endpoint 0.

The first stall looks like a protocol stall, not a function stall, meaning that endpoint isn't really halted, just that the device does not support the request in the control transfer.

Anyway, xhci starts clearing what it assumes is a halted endpoint, including clearing the hub TT buffer.

Specs are a bit unclear if TT should be cleared in this case, or at least I couldn't find it."

Attached is a tespatch that doesn't clear TT buffer on protocol stalls, withexcessive tracing and debugging.

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--- Comment #30 from Mathias Nyman ([email protected]) --- (In reply to Marco S. from comment #29)

Quoted 2 lines

Hi, any news about it? when it's going to be implemented in stable kernel? Thanks

it's in 5.4.36 stable kernel:
fceab238c534 xhci: Don't clear hub TT buffer on ep0 protocol stall

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--- Comment #31 from Marco S. ([email protected]) --- (In reply to Mathias Nyman from comment #30)

Quoted 6 lines

(In reply to Marco S. from comment #29)

Quoted 2 lines

Hi, any news about it? when it's going to be implemented in stable kernel? Thanks

it's in 5.4.36 stable kernel:
fceab238c534 xhci: Don't clear hub TT buffer on ep0 protocol stall

I'm running 5.7.6 and still have the issue with Logic Group USB

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--- Comment #32 from Dominique Archambault ([email protected]) --- same here

$ uname -a
Linux astrolabe11 5.7.0-1-amd64 #1 SMP Debian 5.7.6-1 (2020-06-24) x86_64
GNU/Linux

connecting the ConfCam connect ruins all audio (even other cards become unavailable)

Quoted 18 lines · On Thu, 2 Jul 2020 at 16:15, <[email protected]> wrote:

https://bugzilla.kernel.org/show_bug.cgi?id=203419

--- Comment #31 from Marco S. ([email protected]) --- (In reply to Mathias Nyman from comment #30)

Quoted 2 lines

(In reply to Marco S. from comment #29)

Quoted 1 line

Hi, any news about it? when it's going to be implemented in stable

kernel?

Quoted 4 lines
Quoted 1 line

Thanks

it's in 5.4.36 stable kernel:
fceab238c534 xhci: Don't clear hub TT buffer on ep0 protocol stall

I'm running 5.7.6 and still have the issue with Logic Group USB

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--- Comment #33 from Mathias Nyman ([email protected]) --- So looks like patch:
8f97250c21f0 xhci: Don't clear hub TT buffer on ep0 protocol stall

Works for:
HUION tablet - Vincenzo Di Massa
C-Media Electronics, Inc. Audio Adapter - Florian Meyer

Doesn't work for:
Logitech ConfCam Connect - Dominique Archambault Logic Group USB - Marco S

For those that the patch doesn't work, could you take new traces and logs. See comment #21 for details

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Ikjoon Jang ([email protected]) changed:

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----------------------------------------------------------------------------
CC| |[email protected]

--- Comment #37 from Ikjoon Jang ([email protected]) ---
like mentioned in #33, "8f97250c21f0 xhci: Don't clear hub TT buffer..." should be applied first. Moreover, it seems this device needs extra workaround in HID (This device is HUB + UVC + UAC + HID).

Adding "usbhid.quirks=0x046d:0x0882:0x4" to command line will block HID device initialized, and audio will be okay. but after this, pressing any key on a keypad will trigger disconnect.

FYI, the same bug is tracked on here: http://crbug.com/983482

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[email protected] changed:

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--- Comment #38 from [email protected] ---
Created attachment 292255
--> https://bugzilla.kernel.org/attachment.cgi?id=292255&action=edit
trace ubuntu 20.04 5.8.4-050804-generic

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--- Comment #41 from Ikjoon Jang ([email protected]) ---

(In reply to Olivier R-D from comment #40)

Quoted 4 lines

logitech group microphone and sounds does not work on ubuntu 20.04 with generic kernel 5.8.4. traces as in comment #21 attached.

I am available to test any build kernel. I have the device here

comment #33:
Can you try this patch?
https://lkml.org/lkml/2020/7/21/89

note that "8f97250c21f0 xhci: Don't clear hub TT buffer..." should be included in your kernel before.

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Stefan ([email protected]) changed:

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----------------------------------------------------------------------------

                 CC|                            |[email protected]
                   |                            |et

--- Comment #42 from Stefan ([email protected]) --- (In reply to Ikjoon Jang from comment #41)

Quoted 4 lines

(In reply to Olivier R-D from comment #40)

Quoted 3 lines

logitech group microphone and sounds does not work on ubuntu 20.04 with generic kernel 5.8.4. traces as in comment #21 attached.

Quoted 8 lines
Quoted 1 line

I am available to test any build kernel. I have the device here

comment #33:
Can you try this patch?
https://lkml.org/lkml/2020/7/21/89

note that "8f97250c21f0 xhci: Don't clear hub TT buffer..." should be included in your kernel before.

Hi Ikjoon Jang, the patch is working on our side butt there is a litte problem the device id is 0x0857 from our Logitech Group

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--- Comment #43 from Ikjoon Jang ([email protected]) --- (In reply to Stefan from comment #42)

Quoted 11 lines

(In reply to Ikjoon Jang from comment #41)

Quoted 10 lines

(In reply to Olivier R-D from comment #40)

Quoted 4 lines

logitech group microphone and sounds does not work on ubuntu 20.04 with generic kernel 5.8.4. traces as in comment #21 attached.

I am available to test any build kernel. I have the device here

comment #33:
Can you try this patch?
https://lkml.org/lkml/2020/7/21/89

Quoted 8 lines
Quoted 2 lines

note that "8f97250c21f0 xhci: Don't clear hub TT buffer..." should be included in your kernel before.

Hi Ikjoon Jang, the patch is working on our side butt there is a litte problem
the device id is 0x0857 from our Logitech Group

I don't have a device right now, from searching from saved logs, my device seems to be this (mine was 0x882) :
0x046d:0x085a - HS Hub
|- 0x046d:0x086e - Camera/HID
|- 0x046d:0x0882 - Audio/HID

We might need to add one more quirk like this?

USB_DEVICE_ID_LOGITECH_GROUP_AUDIOX 0x857
USB_DEVICE_ID_LOGITECH_GROUP_AUDIOY 0x882
...

anyway let's go registering these ids: http://www.linux-usb.org/usb-ids.html

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--- Comment #44 from Ulf ([email protected]) --- (In reply to Ikjoon Jang from comment #41)

Quoted 4 lines

(In reply to Olivier R-D from comment #40)

Quoted 3 lines

logitech group microphone and sounds does not work on ubuntu 20.04 with generic kernel 5.8.4. traces as in comment #21 attached.

Quoted 8 lines
Quoted 1 line

I am available to test any build kernel. I have the device here

comment #33:
Can you try this patch?
https://lkml.org/lkml/2020/7/21/89

note that "8f97250c21f0 xhci: Don't clear hub TT buffer..." should be included in your kernel before.

Works for me on Logi Group 046d:0882 and kernel 5.8.5.

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--- Comment #45 from Olivier R-D ([email protected]) ---
I confirm the issues seems to be solved at kernel 5.8.6. Microphone and
speaker work for Logitech group
New USB device found, idVendor=046d, idProduct=0882, bcdDevice= 4.71

[   32.853570] usb 2-4.2: New USB device strings: Mfr=1, Product=2,
SerialNumber=3
[   32.853573] usb 2-4.2: Product: Logi Group Speakerphone
[   32.853576] usb 2-4.2: Manufacturer: Logitech
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Dirk Gajewski ([email protected]) changed:

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----------------------------------------------------------------------------

                 CC|                            |[email protected]
                   |                            |e

--- Comment #48 from Dirk Gajewski ([email protected]) --- I can second the previous comment. Kernel 5.8.12: no success for Logitech conference cam. Camera is working but no audio (084b, 084c, 084e).

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--- Comment #49 from Dirk Gajewski ([email protected]) --- Logitech conference cam (084b, 084c, 084e) is fully functional with kernel 5.9.0.
cat /proc/asound/cards
0 [PCH ]: HDA-Intel - HDA Intel PCH

                      HDA Intel PCH at 0xf7d10000 irq 33
 1 [Connect        ]: USB-Audio - ConferenceCam Connect
                      Logitech ConferenceCam Connect at usb-0000:00:1d.0-1.7.1,

full speed

lsusb
Bus 002 Device 003: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser Bus 002 Device 006: ID 046d:084b Logitech, Inc.
Bus 002 Device 005: ID 046d:084c Logitech, Inc.
Bus 002 Device 004: ID 046d:084e Logitech, Inc.

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Peter Newcomb ([email protected]) changed:

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----------------------------------------------------------------------------
CC| |[email protected]

--- Comment #50 from Peter Newcomb ([email protected]) ---
I ran into this issue and found that my Logitech Group audio device shows up with id 0x0857, not 0x0882. I added the following patch and now it's working again:

drivers/hid/hid-ids.h +1 -0
index fbc93d8dda5e..0f3d74ec3860 100644
@@ -775,6 +775,7 @@
 #define USB_DEVICE_ID_LOGITECH_WII_WHEEL       0xc29c
 #define USB_DEVICE_ID_LOGITECH_ELITE_KBD       0xc30a
 #define USB_DEVICE_ID_LOGITECH_GROUP_AUDIO     0x0882
+#define USB_DEVICE_ID_LOGITECH_GROUP_AUDIO_2   0x0857
 #define USB_DEVICE_ID_S510_RECEIVER    0xc50c
 #define USB_DEVICE_ID_S510_RECEIVER_2  0xc517
 #define USB_DEVICE_ID_LOGITECH_CORDLESS_DESKTOP_LX500  0xc512
drivers/hid/hid-quirks.c +0 -0
index 8a739ec50cc0..8a21a4e9db5a 100644
@@ -183,6 +183,7 @@ static const struct hid_device_id hid_quirks[] = {
        { HID_USB_DEVICE(USB_VENDOR_ID_WISEGROUP,

USB_DEVICE_ID_QUAD_USB_JOYPAD), HID_QUIRK_NOGET | HID_QUIRK_MULTI_INPUT },
{ HID_USB_DEVICE(USB_VENDOR_ID_XIN_MO,
USB_DEVICE_ID_XIN_MO_DUAL_ARCADE), HID_QUIRK_MULTI_INPUT },
{ HID_USB_DEVICE(USB_VENDOR_ID_LOGITECH,
USB_DEVICE_ID_LOGITECH_GROUP_AUDIO), HID_QUIRK_NOGET },
+ { HID_USB_DEVICE(USB_VENDOR_ID_LOGITECH,
USB_DEVICE_ID_LOGITECH_GROUP_AUDIO_2), HID_QUIRK_NOGET },

        { 0 }

};

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[email protected] changed:

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--- Comment #51 from [email protected] ---
Same issue here when I switched from 4.19 to 5.4. The original patch regarding 0x0882 did not resolve it for me. So I tried the extended patch by Peter, adding also 0x0857, and that made my setup work again. Any chance to get that patch accepted?

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--- Comment #54 from [email protected] ---
(In reply to Peter Newcomb from comment #53)

Quoted 2 lines

FWIW, I eventually discovered that after I updated the firmware of the device I no longer needed the patch.

Thanks for the hint about the firmware update, I did not expect one considering the advanced age of this model, for today's product lifecycle. Using another machine to run the latest updater (FWUpdateGroup_9.4.52.exe), it shows there is in fact an update available for my Logitech Group, 9.1 to 9.4. The info screen reports it would update "audio" and "codec" from 8.6.102 to 8.6.111, leaving both "video" and "eeprom" untouched at 1.4. Maybe someone who already has one with USB device id 0x0882 can verify it has 9.4/8.6.111?

As the updater does not hint any roll-back function, I guess there is no easy way to check things once I updated mine, so I did not do the update yet.

Considering that this updater is only available as exe, it would make sense from my perspective to submit the patch from comment 50 any way. So people who can not run the updater or when the updater is no longer available, could still use their Logitech Group.

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