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New: Logitech Brio doesn't initialise on USB 3.0 port of Asus M5A97 Evo R2.0

Bug 215490 [email protected] 2 participants 5 messages Jan 13, 2022 – Sep 24, 2022 USB

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#0 lore raw

https://bugzilla.kernel.org/show_bug.cgi?id=215490

            Bug ID: 215490
           Summary: Logitech Brio doesn't initialise on USB 3.0 port of
                    Asus M5A97 Evo R2.0
           Product: Drivers
           Version: 2.5
    Kernel Version: 5.15.13
          Hardware: x86-64
                OS: Linux
              Tree: Mainline
            Status: NEW
          Severity: normal
          Priority: P1
         Component: USB
          Assignee: [email protected]
          Reporter: [email protected]
        Regression: No

Overview:
When plugging in the Logitech Brio Pro (UVC-compatible) webcam into a USB 3.0 superspeed port, the device doesn't initialise properly. Dmesg contains the following:

[ 8014.615870] usb 11-1: new SuperSpeed USB device number 2 using xhci_hcd
[ 8019.973226] usb 11-1: unable to read config index 0 descriptor/all
[ 8019.973237] usb 11-1: can't read configurations, error -110
[ 8020.269331] usb 11-1: new SuperSpeed USB device number 3 using xhci_hcd
[ 8025.644686] usb 11-1: unable to read config index 0 descriptor/all
[ 8025.644697] usb 11-1: can't read configurations, error -110
[ 8025.652808] usb usb11-port1: attempt power cycle

The same camera works in any of the USB 2.0 ports, albeit without 4K support. On a different machine (Asus PN50), the camera works fine in a USB superspeed port:

[222114.302378] usb 3-1: new SuperSpeed USB device number 2 using xhci_hcd
[222114.320421] usb 3-1: New USB device found, idVendor=046d, idProduct=085e,
bcdDevice= 3.17
[222114.320431] usb 3-1: New USB device strings: Mfr=0, Product=2,
SerialNumber=3
[222114.320434] usb 3-1: Product: Logitech BRIO
[222114.320437] usb 3-1: SerialNumber: 90A3845D
[222114.328549] input: Logitech BRIO Consumer Control as
/devices/pci0000:00/0000:00:01.2/0000:01:00.0/usb3/3-1/3-1:1.5/0003:046D:085E.000A/input/input24
[222114.380587] hid-generic 0003:046D:085E.000A: input,hidraw2: USB HID v1.11
Device [Logitech BRIO] on usb-0000:01:00.0-1/input5
[222114.409388] mc: Linux media interface: v0.10
[222114.428046] videodev: Linux video capture interface: v2.00
[222114.459729] usb 3-1: current rate 16000 is different from the runtime rate
24000
[222114.469733] usb 3-1: current rate 16000 is different from the runtime rate
32000
[222114.479730] usb 3-1: current rate 16000 is different from the runtime rate
48000
[222114.531631] usbcore: registered new interface driver snd-usb-audio
[222114.531771] usb 3-1: Found UVC 1.00 device Logitech BRIO (046d:085e)
[222114.557894] input: Logitech BRIO as
/devices/pci0000:00/0000:00:01.2/0000:01:00.0/usb3/3-1/3-1:1.0/input/input25
[222114.558136] usbcore: registered new interface driver uvcvideo
[222114.609743] usb 3-1: current rate 16000 is different from the runtime rate
48000
[222114.629786] usb 3-1: current rate 16000 is different from the runtime rate
48000
[222114.644731] usb 3-1: current rate 16000 is different from the runtime rate

48000

Steps to Reproduce:
- Plug the camera's USB cable into any USB 3.0 SS port on the Asus M5A97 Evo R2.0

Actual Results:
Error messages in the kernel log

Expected Results:
A functioning webcam

Build Date & Hardware:
- kernel 5.15.13-200.fc35.x86_64
- Asus M5A97 Evo R2.0
- Logitech Brio Pro

Additional Information:
Downstream bug report: https://bugzilla.redhat.com/show_bug.cgi?id=2040321

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#2 lore raw

[Bug 215490] Logitech Brio doesn't initialise on USB 3.0 port of Asus M5A97 Evo R2.0

In reply to [email protected]

https://bugzilla.kernel.org/show_bug.cgi?id=215490

--- Comment #2 from Roy ([email protected]) ---
Probably worth noting that USB 3.0 superspeed is provided by 03:00.0 USB controller: ASMedia Technology Inc. ASM1042 SuperSpeed USB Host Controller

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#3 lore raw

[Bug 215490] Logitech Brio doesn't initialise on USB 3.0 port of Asus M5A97 Evo R2.0

In reply to [email protected]

https://bugzilla.kernel.org/show_bug.cgi?id=215490

Roy ([email protected]) changed:

What |Removed |Added
----------------------------------------------------------------------------

     Kernel Version|5.15.13                     |5.16.1

--- Comment #3 from Roy ([email protected]) ---
Re-tried with kernel 5.16.1
(https://koji.fedoraproject.org/koji/buildinfo?buildID=1878500), to no avail.

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#4 lore raw

[Bug 215490] Logitech Brio doesn't initialise on USB 3.0 port of Asus M5A97 Evo R2.0

In reply to [email protected]

https://bugzilla.kernel.org/show_bug.cgi?id=215490

Marc Collin ([email protected]) changed:

What |Removed |Added
----------------------------------------------------------------------------
CC| |[email protected]

--- Comment #4 from Marc Collin ([email protected]) --- i have the same issue with kernel 5.19.8 with a lenovo mini5i

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